JDs1. Loan Documentation Prepare, review, and verify loan documents, ensuring accuracy and compliance with regulatory requirements.2. Credit File Maintenance Maintain accurate and up-to-date credit files, including loan agreements, security documents, and customer information.3. Collateral Management Manage collateral-related tasks, such as verifying collateral values, monitoring collateral conditions, and ensuring timely collateral releases.4. Loan Disbursement Coordinate loan disbursements, ensuring timely and accurate funding of loans.5. Payment Processing Process loan payments, handle payment exceptions, and maintain accurate payment records.6. Credit Limit Management Monitor and manage credit limits, ensuring compliance with approved limits and reporting any limit excesses.7. Compliance and Risk Management Ensure compliance with regulatory requirements, internal policies, and risk management guidelines.8. Customer Communication Communicate with customers, responding to inquiries, resolving issues, and providing loan-related information.9. Reporting and Analytics Prepare and analyze reports on credit portfolio performance, identifying trends and potential risks.10. Process Improvement Identify areas for process improvement and implement changes to increase efficiency, productivity, and customer satisfaction.

Customer Service Officer for secured consumer finance i.e. Car Finance, House Finance, Credit card, Personal Finance, Running Finance etc

Enter Description

Conducting market research to identify selling possibilities and evaluate customer needs. Actively seeking out new sales opportunities through cold calling, networking and social media. Setting up meetings with potential clients and listening to their wishes and concerns.

FGC Money is a foreign exchange specialist offering services to SME commercial businesses and individual clients. I joined this company as Compliance Officer on 10th September 2014, after my hard work and performance higher management promoted me as Asst.Manager Operations and now I am working as Compliance/Operations Manager.
Following are the main duties which were assigned to me;
Support to Compliance Team SmallWorld Money Transfer UK compliance
UBL UK Compliance
Sigue International UK compliance
Support to Customer Care Team- Pakistan
Relationship with all UK Agents
Daily Banking Reporting
Transactions file creation
Dealing with FCA & HMRC UK
Reporting to NCA UK
Registration of New Agents
AML Training
MLR

Job Description
• Responsible for bringing delinquent account to a current status in accordance with the term and conditions of the credit agreement.
• Manage delinquency and credit losses with in established benchmarks.
• Provide remedies for distressed customers who are willing to repay.
• Educate customers about the importance of paying on time and the effect of late payment will have on their credit record and future borrowing possibilities.
• Ensure that high quality customers services are offered to retain profitable customers.

Responsible for selling the NBP PRESIDENT ROZAGAR SCHEME
Retail Banking Group product. Successfully achieved all my targets.